Interface ITask

Optional autoWrapup

data

webCallMap

accept

• accept(): Promise<TaskResponse>

• Answers or accepts an incoming task. Once accepted, the task will be assigned to the agent and trigger a TASK_EVENTS.TASK_ASSIGNED event. The response will contain updated agent contact information as defined in AgentContact.

  Returns Promise<TaskResponse>

  Promise

  Example

  task.accept();
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cancelAutoWrapupTimer

• cancelAutoWrapupTimer(): void

• cancels the auto-wrapup timer for the task This method stops the auto-wrapup process if it is currently active Note: This is supported only in single session mode. Not supported in multi-session mode.

  Returns void

  void

decline

• decline(): Promise<TaskResponse>

• Declines an incoming task for Browser Login

  Returns Promise<TaskResponse>

  Promise

  Example

  task.decline();
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end

• end(): Promise<TaskResponse>

• Ends/terminates the current task

  Returns Promise<TaskResponse>

  Promise

  Example

  task.end();
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hold

• hold(): Promise<TaskResponse>

• Places the current task on hold

  Returns Promise<TaskResponse>

  Promise

  Example

  task.hold();
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pauseRecording

• pauseRecording(): Promise<TaskResponse>

• Pauses the recording for current task

  Returns Promise<TaskResponse>

  Promise

  Example

  task.pauseRecording();
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resume

• resume(): Promise<TaskResponse>

• Resumes a task that was previously on hold

  Returns Promise<TaskResponse>

  Promise

  Example

  task.resume();
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resumeRecording

• resumeRecording(resumeRecordingPayload): Promise<TaskResponse>

• Resumes a previously paused recording

  Parameters

  • resumeRecordingPayload: ResumeRecordingPayload

    Parameters for resuming the recording

  Returns Promise<TaskResponse>

  Promise

  Example

  task.resumeRecording({
    autoResumed: false
  });
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wrapup

• wrapup(wrapupPayload): Promise<TaskResponse>

• Initiates wrap-up process for the task with specified details

  Parameters

  • wrapupPayload: WrapupPayLoad

    Wrap-up details including reason and auxiliary code

  Returns Promise<TaskResponse>

  Promise

  Example

  task.wrapup({
    wrapUpReason: "Customer issue resolved",
    auxCodeId: "RESOLVED"
  });
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