Event emitted when contact is blind transferred
Event emitted when blind transfer fails
Event emitted when requesting buddy agents list
Event emitted when retrieving buddy agents list fails
Event emitted when buddy agents list is successfully retrieved
Event emitted when agent is consulting
Event emitted when consultation conference ends
Event emitted when consultation is created
Event emitted when consultation ends
Event emitted when ending consultation fails
Event emitted when consultation fails
Event emitted when consultation transfer completes
Event emitted when consultation transfer is in progress
Event emitted when consultation transfer fails
Event emitted for general agent contact events
Event emitted when contact is assigned to agent
Event emitted when assigning contact to agent fails
Event emitted when ending contact fails
Event emitted when contact is put on hold
Event emitted when putting contact on hold fails
Event emitted when agent does not respond to contact offer
Event emitted when contact is reserved for agent
Event emitted when contact is unassigned from agent
Event emitted when contact is taken off hold
Event emitted when taking contact off hold fails
Event emitted when CTQ is cancelled
Event emitted when CTQ cancellation fails
Event emitted when consulting to queue (CTQ) fails
Event emitted when agent DN registration completes
Event emitted when inviting agent fails
Event emitted when agent initiates logout
Event emitted when agent logout fails
Event emitted when agent logout is successful
Event emitted when multiple logins detected for same agent
Event emitted when consultation is offered
Event emitted when contact is offered to agent
Event emitted when outbound call fails
Event emitted when agent re-login fails
Event emitted when agent re-login is successful
Event emitted when agent's state changes
Event emitted when agent state change fails
Event emitted when agent state change is successful
Event emitted when agent initiates station login
Event emitted when agent station login fails
Event emitted when agent station login is successful
Event emitted when contact is transferred to virtual team
Event emitted when virtual team transfer fails
Event emitted when agent completes wrap-up
Event emitted when agent enters wrap-up state
Event emitted when wrap-up fails
Event emitted when contact ends
Event emitted when contact recording is paused
Event emitted when pausing contact recording fails
Event emitted when contact recording is resumed
Event emitted when resuming contact recording fails
Welcome event when agent connects to websocket/backend
Combined Contact Center events including both agent and task events